Shipping Policy

Thank you for shopping with SwissOkid. We are committed to providing a smooth and reliable shipping experience for every order.

1. Order Processing & Shipping

All orders are processed and shipped within 1–2 business days after payment has been successfully confirmed.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Free Shipping

We offer FREE SHIPPING on all orders.

There are no additional shipping fees at checkout.

3. Delivery Times

Estimated delivery times may vary depending on the destination and shipping carrier.

While we work hard to ensure your order arrives as quickly as possible, delivery times may be affected by customs procedures, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow some time for tracking information to become active after your order has been shipped.

5. International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at contact@swissokid.com.

Once an order has been shipped, we may not be able to change the shipping address or redirect the package.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us at contact@swissokid.com.

We will review the situation and do our best to assist you.

8. Shipping Delays

Although we do our best to ensure timely delivery, we cannot guarantee specific delivery dates.

Delays may occur due to customs, carrier disruptions, weather, holidays, incorrect addresses, or other circumstances beyond our control.

If your order has not arrived within a reasonable timeframe, please contact us at contact@swissokid.com and we will be happy to assist you.

9. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Email: contact@swissokid.com

Store: SwissOkid